Woe betide the online camera shopper. Those who have an affinity for expensive photo gear know that they can save a bundle online. But, doing so often means dealing with shady, NYC-based camera shops that would just as soon spew profanity at you on the phone as listen to your complaints. This is the trap that shopper and blogger Jason Weisberger fell into when ordering a new, $5,000 Nikon D3 from an Amazon-affiliated retailer, Cameta Camera. He didn’t like the store’s service and left it a bad review, which resulted in Cameta Camera seemingly offering him a bribe to remove the negative feedback!
Weisberger had paid a whopping $75 in shipping to get the camera delivered and found that the seller had simply thrown the camera’s box into a larger box, with no extra packing, and sent it on its way. The outer box was thoroughly trashed during shipment but somehow the camera inside didn’t receive any damage. Weisberger called to express his disappointment and, after getting treated rudely over the phone, left the negative feedback at Amazon.
The next day he received a very apologetic e-mail offering to refund the $75 shipping charge he received, on one condition — that he remove that negative review. By Weisberger’s account, that’s bribery. Even so, the company in question makes a valid point, that often retailers rectify customer complaints but the customers in question don’t then go back and update their reviews.
What’s your take, an honest shop trying to protect its reputation, or a sleazy retailer trying to bribe its way to good reviews? At least they didn’t sue him … [Source: Dethroner, via BoingBoing]
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